From Data Chaos to Clarity | How Black Diamond Reduces Exceptions at Scale

Every day, data flows into wealth manager’s offices from myriad sources. With different accounts, different formats, and different clients, keeping track of it all used to be a challenge. Today, the SS&C Black Diamond^® Wealth Platform automatically adapts to your firm’s specific needs and scales accordingly.

A Custom Fit, Built to Scale

Every firm has its own operational realities. Black Diamond meets that challenge with a flexible, multi-layered model including:

• Automation handles common data issues across firms.
• Firm-level rules tailor how transactions are interpreted and processed.
• Account-specific controls manage client-level nuances, such as tax treatment or alternative assets.

Think of it as a pyramid: broad-based automation at the top, firm customization in the middle, and granular account controls at the foundation. The result is scalable precision that flexes with your book of business.

Automation That Automatically Gets It Right
Every day, Black Diamond processes millions of data points from custodians and providers. Instead of pushing manual exceptions to our operations team, the platform applies predefined logic to resolve discrepancies instantly and accurately.

Say a client’s money market fund is missing a sweep transaction. Normally, that would trigger a manual review. With Black Diamond, the gap is detected and filled without a ticket and, more importantly, without delay. If only a dividend posts, the system can infer the correct return. Each action is logged, auditable, and configurable.

If a fee posts without matching cash activity, Black Diamond can reconcile the difference based on established patterns. It can also detect and adjust for share class conversions or corporate actions, automatically aligning records and minimizing disruption.

Transparency You Can Trust
Furthermore, every automated resolution is traceable. Firms have visibility into which rules were triggered, what action was taken, and how exceptions were resolved. This transparency supports audit readiness and builds confidence in platform-driven decisions.

Firms also can influence how their data is handled. If a transaction isn’t behaving as expected, they can request firm-level adjustments to ensure future data aligns with their operational needs.

Whether you're overseeing operations or preparing for a regulatory audit, Black Diamond provides the transparency firms need to stay ahead. The Data Dashboard surfaces processed exceptions and key events, such as corporate actions, in real time.

Daily queries show exactly what was flagged and why, eliminating guesswork and reducing review time. For deeper oversight, customizable Data Mining reports give firms a granular, auditable view into failed audits and how each exception was resolved.

Proof in the Numbers
One project reduced the exception rate for insurance data from 15% to under 1% solely through automation. Across the platform, more than 500,000 automated rules run daily to maintain clean and compliant data.

“The high amount of customization in Black Diamond is impressive,” according to Brian Corcoran, Director of Operations and Trading at Beaumont Financial Partners. “We were able to customize the reporting and portfolio construction by client, whether they were tax or goal-oriented, and build out those templates right into Black Diamond—making it a straightforward decision to switch over.”

Built for Today’s Advisory Firm
Advisory firms face a unique set of demands: complex portfolios, evolving client expectations, and lean support teams. Black Diamond helps you:

• Support specialized workflows without reinventing your process
• Resolve exceptions automatically, not manually
• Scale efficiently without sacrificing accuracy

Whether you’re onboarding your hundredth account or customizing for a demanding client, you can do it without breaking a sweat.

Before Black Diamond, firms were spending hours every week fixing the same recurring data issues. Now, operations leaders gain back hours lost to manual reconciliation. Advisors can trust the platform’s data when preparing reports or having client conversations. Additionally, compliance teams benefit from a fully auditable, transparent process that flags anomalies before they become issues.

In a world where no two client relationships are alike, your platform should deliver the same level of consistency. Let Black Diamond’s smart automation help keep your client’s data clean and compliant, no matter how complex it is.

Let’s Talk About Your Data
Discover how the SS&C Black Diamond^® Wealth Platform can support your firm’s growth. Request your personal demo, call 1-800-727-0605, or email info@advent.com today.